Last updated: 21 October 2026 | Effective date: 28 October 2026
Privacy Policy: https://chalc.world/privacy-policy/
Community Guidelines: https://chalc.world/child-safety-community-guidelines/
1. Definitions
- App: the CHALC mobile application and website operated by CHALC Social Limited ("CHALC", "we", "us").
- Community: a group created in the App in which Challenges are run.
- Community Owner: the person or organisation that creates and manages a Community and its Challenges.
- Private Community: a Community whose membership is limited to a defined group chosen by the Community Owner, such as the employees of a company.
- Corporate Community: a Community owned by a company or other organisation. A Corporate Community may be public or private.
- Challenge: a video challenge created within a Community.
2. Eligibility
The App is open only to users aged 13 years or older.
Users aged 13–17 may use the App only after their parent or legal guardian provides verifiable consent via in-app verification email. For UK users, this verifiable parental consent process serves as our age-assurance measure under the Online Safety Act 2023.
Users under 13 are not permitted to register or use the App (in line with COPPA in the US).
By creating an account, you confirm that you meet these requirements or that a parent or legal guardian has consented and supervises your use.
3. Account Security
You are responsible for maintaining the confidentiality of your login credentials. Notify CHALC immediately of any unauthorised use via [email protected]. CHALC will not be liable for loss or damage resulting from your failure to secure your account.
4. Acceptable Use & Community Guidelines
All users must follow the CHALC Child Safety & Community Guidelines. We enforce these rules consistently and transparently in line with the UK Online Safety Act 2023 and applicable US laws (including COPPA and state age-appropriate design requirements).
Prohibited: harassment, hate speech, sexual exploitation, discrimination, violence, dangerous challenges, or any harmful or misleading activity. This includes all illegal content and content harmful to children as defined under the Online Safety Act 2023 (UK) and applicable US laws (such as promotion of suicide, self-harm, eating disorders, or pornography).
CHALC may suspend, remove, or restrict content or accounts that breach these standards.
5. Challenges & Participation
By joining or creating Challenges, you agree to follow the rules and act safely. You participate at your own risk. CHALC does not endorse dangerous behaviour and prohibits content promoting harm.
Each Community Owner sets the rules, eligibility criteria and prizes for its Challenges. Challenge outcomes are final as determined by the Community Owner or its community admins.
6. Private and Corporate Communities
6.1 A Community Owner may limit a Private Community to a defined group, such as its employees, and may verify that you belong to that group.
6.2 Participation in Private and Corporate Communities is not anonymous. The Community Owner and its authorised administrators can see your name, username and submissions.
6.3 By joining a Private or Corporate Community, you agree that CHALC may provide the Community Owner with your name, username, email address, any eligibility identifier it requires, and your submissions, participation status, results and rankings. The Community Owner may use this information only to run the Community and its Challenges, verify eligibility, and award prizes, rewards and recognition, as set out in section 6.3 of our Privacy Policy.
6.4 The Community Owner is responsible for telling its participants, for example in its invitation to join or its internal communications, that it runs the Community and will receive the information described in section 6.3.
6.5 For Challenges run by an employer for its employees, the employer is responsible for its own Challenge rules, prizes and any employment-related matters. CHALC is not a party to the employment relationship.
7. Prizes, Rewards & Recognition
7.1 Prizes, rewards and recognition are offered and provided by the Community Owner, not by CHALC, unless CHALC expressly states otherwise.
7.2 To receive a prize, you may need to provide or confirm contact details. In public Communities, your contact details are shared with the Community Owner only after you agree when claiming the prize.
7.3 Where a Challenge is open to the public and offers prizes, the Community Owner is responsible for complying with applicable laws on promotional competitions, including the South African Consumer Protection Act 68 of 2008 and its regulations.
7.4 CHALC is not liable for the supply, quality or delivery of any prize.
8. Content Ownership & Licence
You retain ownership of all content you upload.
By uploading, you grant CHALC a limited, non-exclusive, worldwide, royalty-free licence to host, display, and distribute your content for App functionality, moderation, and safety purposes.
Marketing use requires your explicit opt-in (and parent/guardian consent if under 18).
8.1 Community Content Licence
a. Ownership. You retain full ownership and copyright in all content you upload ("Community Content").
b. Automatic licence (App use). By uploading to a Community, you grant the Community Owner a non-exclusive, royalty-free, worldwide licence to display, reproduce, and use your content within the App (for example feeds, highlights and leaderboards) and to view and review it in order to run the Challenge and award prizes, rewards and recognition. This licence ends if you remove the content or leave the Community.
c. Optional marketing licence (external use), set at join time. When joining a Community, you will see a clear consent screen:
Marketing Use by Community Owner
[Community Name] may use your uploaded videos and images outside the App (e.g. Instagram, website, ads) to promote the Community.
✓ You keep full ownership ✓ You can revoke anytime in Settings ✓ No sale or sublicensing allowed
[ ] Yes, allow external marketing use [ ] No, app-only use
If you check "Yes", you grant the Community Owner a revocable, non-exclusive, royalty-free licence to use your future uploads for external marketing. If you check "No", only App use is allowed. Users under 18: guardian consent is required via email verification before marketing use is enabled. This marketing licence covers your content only. It does not allow your email address or phone number to be shared.
d. Revoking marketing consent. Go to Settings > My Communities > [Community Name] > Marketing Permissions and toggle it off. You will receive confirmation.
e. Prohibited uses (even with consent). Community Owners may not:
• sell, rent, or sublicense your content;
• use it in paid advertising without a separate written agreement;
• alter content in a defamatory way.
f. Transparency dashboard. In Settings > My Content > Marketing Use, you can see if permission is granted, view sample posts (if shared) and revoke instantly.
g. Corporate Communities. Corporate Community Owners (for example brands, employers and sponsors) are bound by the same rules. All external marketing use requires your active, revocable consent given at join time.
9. Community Owner Obligations
If you create or manage a Community, you agree that you:
- will use participants' personal information received through the App only to run the Community and its Challenges, verify eligibility, and award prizes, rewards and recognition;
- will tell participants that you run the Community and what personal information you will receive about them;
- will not use participants' contact details for marketing unless you have separate consent from them;will keep that information secure and confidential and delete it when it is no longer needed for those purposes;
- will comply with applicable data protection law, including POPIA, and give participants any privacy notice that law requires;
- will tell CHALC promptly of any security incident affecting that information.
Corporate Community Owners must also enter into CHALC's written Corporate Community agreement, which includes data processing terms.
10. Moderation & Enforcement
CHALC may restrict, suspend, or permanently ban accounts for violations. We review reports promptly and take consistent enforcement action as required by the UK Online Safety Act 2023 and applicable US child safety and consumer laws.
Reports are reviewed by trained moderators. Actions include warnings, temporary suspension, permanent bans, or soft deletion. Banned users receive in-app/email notification with reasons and appeal instructions.
Appeals: [email protected], reviewed within 7 business days.
11. Intellectual Property & DMCA Takedowns
Users may not post content that infringes copyrights, trademarks, or other IP rights. CHALC complies with the DMCA, POPIA, and other applicable laws.
To report infringement, email [email protected] with:
- a description of the copyrighted work;
- the URL/location in the App;
- your contact info and a good-faith statement.
We will respond promptly and may remove content or disable accounts.
12. Termination of Account
CHALC may terminate or suspend your account at any time, with or without notice, for violations, safety concerns, or legal requirements. Upon termination, your access ceases immediately.
13. Privacy
We collect and process personal data in accordance with our Privacy Policy, UK GDPR, the Data Protection Act 2018, the Online Safety Act 2023, the Age Appropriate Design Code, POPIA, GDPR, COPPA, CCPA/CPRA, and other applicable US state privacy laws. See the Privacy Policy for data sharing with Community Owners, data deletion, access, and your rights.
We apply high-privacy default settings and data-minimisation principles for users under 18 in line with the UK Age Appropriate Design Code, COPPA, and other applicable laws.
14. Liability
The App is provided "as is" without warranties. CHALC disclaims liability for indirect, incidental, or consequential damages to the fullest extent permitted by law. CHALC is not responsible for how a Community Owner runs its Challenges or provides prizes, except to the extent required by law.
15. Dispute Resolution
Any dispute shall first be resolved through good-faith negotiation. If unresolved, it goes to binding arbitration in Johannesburg, South Africa under AFSA rules (except where prohibited by applicable law).
Class actions are waived where permitted by law. Small claims court is available if applicable. UK and US users retain their rights under UK consumer law and US consumer protection laws (including COPPA and CCPA/CPRA) respectively.
16. Amendments to Terms
We may update these Terms. Material changes will be notified via in-app notice or email at least 7 days in advance. Continued use constitutes acceptance.
17. Governing Law
These Terms are governed by the laws of the Republic of South Africa.
For UK users, we comply with applicable UK laws including the Online Safety Act 2023, UK GDPR, and the Age Appropriate Design Code where these impose additional obligations. For US users, we comply with applicable US laws including COPPA, CCPA/CPRA, and other state privacy and consumer protection laws where these impose additional obligations.
Jurisdiction: courts of Johannesburg. UK and US users may also bring claims in their local courts where UK or US law requires.
18. Contact
Support: [email protected]
Address: 11 Erica Heath, Brackenridge, Plettenberg Bay, 6600