Terms and Conditions

Effective Date: 10.25

CHALC Social Limited is open only to users aged 13 years or older.
Users aged 13–17 may use the App only after their parent or legal guardian provides verifiable consent.
Users under 13 are not permitted to register or use the App.
By creating an account, you confirm that you meet these requirements or that a parent or legal guardian has consented, and supervises your use of this App.

You are responsible for maintaining the confidentiality of your login credentials.
Notify CHALC Social Limited immediately of any unauthorized use of your account or suspected security breach.
CHALC Social Limited will not be liable for loss or damage resulting from your failure to secure your account.

All users must follow the CHALC Social Limited Child Safety & Community Guidelines.
The following are prohibited: harassment, hate speech, sexual exploitation, discrimination, violence, dangerous challenges, or any harmful or misleading activity.
Dangerous challenges include but are not limited to any activity that may cause injury, distress, property damage, or violate law (e.g., stunts, unsafe consumption, or criminal acts).
CHALC may suspend, remove, or restrict content or accounts that breach these standards.

By joining or creating challenges, you agree to follow the challenge rules and act safely and responsibly.
You participate in all challenges at your own risk.
CHALC Social Limited does not accept liability for injury, damage, or loss arising from participation in challenges.
Challenge outcomes are determined as final by the App’s moderation systems.

You retain ownership of all content you upload.
By uploading, you grant CHALC Social Limited a limited, non-exclusive license to host, display, and distribute your content for App functionality and safety purposes.
CHALC Social Limited will use user content for marketing only with your explicit consent, or your parent or guardian’s consent if you are under 18.

CHALC Social Limited may restrict, suspend, or permanently ban accounts that violate the Terms or Guidelines.
Reports of content, users, or communities are reviewed by CHALC Social Limited moderators.
Admin actions may include warnings, temporary suspension, permanent bans, or soft deletion of content.

Banned users will receive an in-app and/or email notification, including reasons and appeal instructions via [email protected].
Appeals will be reviewed by the CHALC Social Limited moderation team within a reasonable timeframe.

CHALC Social Limited collects and processes personal information in accordance with the Protection of Personal Information Act (POPIA).
Guardian consent records are securely stored and retained as required by POPIA.
Please review the CHALC Social Limited Privacy Policy for full details.

The App is provided “as is”, without warranties of any kind.
CHALC Social Limited disclaims liability for direct, indirect, incidental, or consequential damages resulting from use or inability to use the App.

These terms and conditions are governed by the applicable laws of the Republic of South Africa