Last updated: 21 October 2026 | Effective date: 28 October 2026

1. Purpose

CHALC is a safe space for creativity, competition, and community, especially for teens.

We design and operate the App in the best interests of children in line with the UK Age Appropriate Design Code, COPPA (Children's Online Privacy Protection Act), the Protection of Personal Information Act 4 of 2013 (POPIA) in South Africa, the Online Safety Act 2023 (UK), and other applicable child protection and privacy laws, to protect users from illegal content and content harmful to children.

These Guidelines apply to every user and to every Community Owner (the person or organisation that creates and manages a Community and its Challenges, such as a brand, employer, school, club or charity).

2. Age Requirements

  • 13+ only
  • 13–17: verifiable guardian consent required
  • Under 13: strictly prohibited

We enforce this age limit through verifiable guardian consent as required by applicable laws, including POPIA for South African users under 18, the UK Online Safety Act 2023 for UK users, and COPPA for children under 13 in the US.

3. Safety Rules – Strictly Prohibited

  • Sexual content, nudity, exploitation
  • Bullying, harassment, threats
  • Hate speech, discrimination
  • Violence, self-harm, dangerous challenges
  • Spam, scams, doxxing
  • Impersonation or fraud

We also prohibit all illegal content and content harmful to children under the Online Safety Act 2023 (UK), POPIA and other South African law, and applicable US laws (including state age-appropriate design codes where relevant).

4. Rules for Community Owners

Community Owners are responsible for the Challenges they create. Every Community Owner must:

  • design Challenges that are safe and age-appropriate, and never set a Challenge that encourages dangerous, harmful or illegal behaviour;
  • moderate their Community and report harmful content or behaviour to CHALC;
  • never contact a user under 18 outside the App, or ask a user under 18 for contact details, except through the prize process described in section 6;
  • never use the content of a user under 18 outside the App unless that user's guardian has given verified marketing consent;
  • use participants' personal information only to run the Community and its Challenges and to award prizes, rewards and recognition, as set out in our Privacy Policy and Terms and Conditions.
  • CHALC may remove a Challenge, suspend a Community, or close a Community Owner's account for breaching these rules.

5. Private and Corporate Communities

Some Communities are private, for example a Challenge an employer runs only for its own employees. Participation in these Communities is not anonymous: the Community Owner and its authorised administrators can see each participant's name, username and submissions, and CHALC may share participants' names, email addresses and results with the Community Owner so it can run the Challenge and award prizes, rewards and recognition.

The Community Owner must tell participants that it runs the Community and what information it will receive. Where a participant in a private or corporate Community is under 18, their contact details are shared only with guardian consent, and these Guidelines apply in full. Employers remain responsible for their own workplace policies and any legal duties they owe to employees under 18.

6. Prizes, Rewards & Recognition for Users Under 18

  • Prizes and rewards are provided by the Community Owner, not by CHALC.
  • To deliver a prize to a user under 18, the Community Owner receives only the contact details needed to deliver it, and only after the user's guardian has consented.
  • Prize delivery is arranged through the guardian where possible.
  • A user under 18 may be named or shown publicly as a winner only with guardian consent.

7. Marketing Use of Content

  • A Community Owner may use a user's videos or images outside the App only if the user opted in when joining the Community.
  • For users under 18, marketing use also requires verified guardian consent.
  • Marketing consent covers content only. It never allows a user's email address or phone number to be shared.
  • Users and guardians can revoke marketing consent at any time in Settings.

8. Reporting & Moderation

  • Report in-app: tap [...] > Report
  • Reviewed by trained moderators within 24 hours
  • Actions: warning, removal, suspension, ban
  • Reports about a Community Owner or a Challenge are handled in the same way, and may lead to the Challenge or Community being removed
  • Appeals: [email protected] (7-day response)

We apply these processes consistently and transparently as required by the Online Safety Act 2023 (UK), POPIA, and applicable US child safety laws.

9. Parental Involvement

  • Guardians verify consent during signup
  • Guardians can review activity, withdraw consent, or request deletion at any time
  • Guardians decide whether their child's content may be used for marketing, and whether their child's contact details may be shared to deliver a prize
  • Contact: [email protected]
  • Parents and guardians have clear tools and information in line with POPIA, the UK Age Appropriate Design Code, COPPA, and other applicable US laws.

10. Contact

Support: [email protected]

Address: 11 Erica Heath, Brackenridge, Plettenberg Bay, 6600