Effective Date: October 25, 2025
Community Guidelines: https://chalc.world/guidelines
1. Eligibility
CHALC Social Limited is open only to users aged 13 years or older.
Users aged 13–17 may use the App only after their parent or legal guardian provides
verifiable consent via in-app verification email.
Users under 13 are not permitted to register or use the App.
By creating an account, you confirm that you meet these requirements or that a parent or
legal guardian has consented and supervises your use.
2. Account Security
You are responsible for maintaining the confidentiality of your login credentials.
Notify CHALC Social Limited immediately of any unauthorized use via [email protected].
CHALC Social Limited will not be liable for loss or damage resulting from your failure to
secure your account.
3. Acceptable Use & Community Guidelines
All users must follow the CHALC Child Safety & Community Guidelines
(https://chalc.world/guidelines).
Prohibited: harassment, hate speech, sexual exploitation, discrimination, violence,
dangerous challenges, or any harmful or misleading activity.
CHALC may suspend, remove, or restrict content or accounts that breach these standards.
4. Challenges & Participation
By joining or creating challenges, you agree to follow the rules and act safely.
You participate at your own risk. CHALC does not endorse dangerous behaviour and
prohibits content promoting harm.
Challenge outcomes are final as determined by community admins.
5. Content Ownership & License
You retain ownership of all content you upload.By uploading, you grant CHALC a limited, non-exclusive, worldwide, royalty-free licence to
host, display, and distribute your content for App functionality, moderation, and safety
purposes.
Marketing use requires your explicit opt-in (and parent/guardian consent if under 18).
5.1 Community Content License
a. Ownership
You retain full ownership and copyright in all content you upload (“Community Content”).
b. Automatic License (App Use)
By uploading to a Community, you grant the Community Owner a non-exclusive, royalty-free,
worldwide licence to display, reproduce, and use your content within the CHALC App (e.g.,
feeds, highlights, leaderboards). This licence ends if you remove the content or leave the
Community.
c. Optional Marketing License (External Use) – Set at Join Time
When joining a Community, you will see a clear consent screen:
Marketing Use by Community Owner
[Community Name] may use your uploaded videos and images outside the App (e.g.,
Instagram, website, ads) to promote the Community.
• You keep full ownership
• You can revoke anytime in Settings
• No sale or sublicensing allowed
☐ Yes, allow external marketing use
☐ No, app-only use
• If you check “Yes”: You grant the Community Owner a revocable, non-exclusive,
royalty-free licence to use your future uploads for external marketing.
• If you check “No”: Only app use is allowed.
• Users under 18: Guardian consent is required via email verification before marketing use is
enabled.
d. Revoking Marketing Consent
Settings → My Communities → [Community Name] → Marketing Permissions → Toggle
OFF (you will receive confirmation).
e. Prohibited Uses (Even With Consent)
Community Owners may not:
• Sell, rent, or sublicense your content
• Use it in paid advertising without separate written agreement
• Alter content in a defamatory way
f. Transparency Dashboard
In Settings → My Content → Marketing Use you can see which communities have
permission and revoke instantly.g. Corporate Communities
Corporate Community Owners (e.g., brands, sponsors) are bound by the same rules. All
external use requires your active, revocable consent given at join time.
6. Moderation & Enforcement
CHALC may restrict, suspend, or permanently ban accounts for violations.
Reports are reviewed by trained moderators.
Actions include warnings, temporary suspension, permanent bans, or soft deletion.
Banned users receive in-app/email notification with reasons and appeal instructions.
Appeals: [email protected] — reviewed within 7 business days.
7. Intellectual Property & DMCA Takedowns
Users may not post content that infringes copyrights, trademarks, or other IP rights.
CHALC complies with the DMCA and POPIA.
To report infringement, email [email protected] with:
• Description of the copyrighted work
• URL/location in the App
• Your contact info and good-faith statement
We will respond promptly and may remove content or disable accounts.
8. Termination of Account
CHALC may terminate or suspend your account at any time, with or without notice, for
violations, safety concerns, or legal requirements.
Upon termination, your access ceases immediately.
9. Privacy
We collect and process personal data in accordance with our Privacy Policy
(https://chalc.world/privacy), POPIA, GDPR, COPPA, and CCPA.
See Privacy Policy for data deletion, access, and rights.
10. Liability
The App is provided “as is” without warranties.
CHALC disclaims liability for indirect, incidental, or consequential damages to the fullest
extent permitted by law.
11. Dispute Resolution
Any dispute shall first be resolved through good-faith negotiation.
If unresolved, binding arbitration in Johannesburg, South Africa under AFSA rules.
Class actions are waived. Small claims court available if applicable.
12. Amendments to Terms
We may update these Terms. Material changes will be notified via in-app notice or email at
least 7 days in advance.
Continued use constitutes acceptance.
13. Governing Law
Governed by the laws of the Republic of South Africa.Jurisdiction: Courts of Johannesburg.
14. Contact
Support: [email protected]
Address: 11 Erica Heath, Brackenridge, Plettenberg Bay, 6600
© 2025 CHALC Social Limited. All rights reserved.